APPOINTMENT GUIDE
Welcome to KATYA. We're delighted to have you in the chair. A little preparation goes a long way toward the result we're working together to create, so here's everything you need to know ahead of your visit.
Everything you need to know, before, during and after
Chapter IThe Preparation
Before Your AppointmentHow to prepare, by service
A little preparation goes a long way. Unsure how to prepare? Simply ask when you book.
Important info before your visit
- Lightening (AirTouch, highlights, balayage): come with clean hair, washed within a day or two.
- Root colour or tint: skip root touch-up spray or powder that day.
- Keratin or nanoplasty: let us know before any colour service.
- What to wear: a low neckline or a top that buttons, so nothing has to go over your fresh hair.
- Bring: inspiration photos, if you have them.
- Company: a friend or a child is welcome to come along.
Before cuts
No particular preparation is required.
Before AirTouch, highlights or balayage
Please arrive with clean hair — free of excess oil, serums or product build-up — washed within a day or two of your appointment. Residue can affect both application and timing.
The one exception is a scalp bleach, where a trace of natural oil helps protect the scalp — for this service, it's best to leave a day or two between wash and appointment.
Before a root colour or tint
Please arrive without any root coverage or touch-up spray, as residue can affect how the colour takes. Where present, we will do our best to lift it with a damp towel, though we're unable to guarantee colour results where product remains in the hair.
Had keratin or nanoplasty treatment?
Please let us know before any colour service, as this affects how the hair takes colour.
Want to go further?Optional
A generous, extended mask treatment with each wash beforehand is always welcome — though never required.
Chapter IIThe Chair
During Your AppointmentWhat to expect in the chair
Your consultation
Every visit begins with a thorough consultation — this is your time to tell us what you want from your hair, and to receive genuine professional advice. It's also a wonderful opportunity to talk through haircare and styling at home, and hair wellness more broadly.
The time is yours
Loose leaf tea and coffee are on hand throughout. Once your consultation is complete, the time is yours to use as you wish — work on your laptop (wi-fi provided), chat, or simply be still.
Prefer a quiet appointment?
A silent appointment is complimentary with any service — pure relaxation, no chit-chat. Simply select it when booking, or just say so on the day.
Included in every appointment
A wash with premium haircare, a mask (two minutes as standard, longer if booked in advance), and a relaxing massage.
Timing and comforts
Appointment length varies depending on the service — your stylist can give you a personal estimate at booking. Phone charging is available, with the two most common cable types on hand. The studio plays its own quiet playlist throughout, for a calm, considered atmosphere.
Photography
From time to time, we photograph work for the KATYA portfolio and Instagram. If you'd prefer your visit not to be photographed, just let us know — no explanation needed.
Chapter IIIThe Aftercare
After Your AppointmentFeedback, aftercare and rebooking
Tell us how it went
We'd love to hear how you found your visit. You'll receive a message after your appointment with a link, or you can leave a Google review here.
Ongoing support
Should any questions arise afterwards, about hair or products, we're here for it — ongoing support is part of caring for our clients.
And if anything about the work itself concerns you, please reach out directly by call or text on 0488 067 783. We want to know, and we want to make it right.
Rebooking
Feel free to rebook at your appointment, or in your own time online. You're also welcome to call or text 0488 067 783 to book.
Aftercare
We'll talk through the right at-home care for your hair and colour at your appointment.
Share your look 📸 ✨
We'd love to see it — tag us @kateryna_hairstylist.
Chapter IVThe Studio
Where to Find UsA home-based studio in Chifley
15A Brisbane Street, Chifley
KATYA is a home-based studio. Ample all-day parking is available on the street, and there are no stairs at the entrance.
On arrival, you'll see white curtains at the entrance — head straight through, we'll be expecting you.
Open in Google Maps
Chapter VThe Fine Print
Cancellations and Payment48 hours' notice, please
Your appointment is reserved exclusively for you, and often means turning other clients away. We understand that life happens, so please give us as much notice as you can should your plans change.
Notice
We request a minimum of 48 hours' notice to cancel or reschedule. To do so, please call or text 0488 067 783.
Late cancellations and no-shows
- Changes with less than 48 hours' notice
- 50% of the booked service
- Appointments missed without notice
- 100% of the booked service
Where a fee applies, it is payable before a future appointment can be booked, and we may hold card details to secure bookings going forward. Genuine emergencies are always met with understanding — this policy exists simply to protect the time set aside for you.
Arriving late
Please let us know if you're running behind. We will always do our utmost to accommodate you.
Waitlist and last-minute openings
If the day you want is full, join the waitlist and we'll text you the moment a matching spot opens. Cancelled slots are also offered first in our Instagram last-minute group. Join the group to hear about them before anyone else.
Payment
Bank transfer or tap payment (contactless card, phone or watch) — whichever is easiest for you.
Faqs
-
New clients, and anyone planning a colour change, begin with a complimentary 15 minute consultation. It is where your exact price is confirmed and your appointment is planned properly.
-
Yes. Colour correction is one of our specialties. Book the complimentary consultation first, or contact the salon after booking, so the right time and approach can be planned for your hair.
-
Listed prices are a starting guide for standard length and density. Longer or thicker hair may need the Extra Length and Density extra. Your exact price is confirmed at your consultation, before any work begins.
-
A precision blonding technique with grow out so seamless your appointments become less frequent, not more. Dimension that moves with the hair and softens as it grows.
-
The KATYA signature. A rare Eastern European technique where the secret is in the mix: colour that will not fade brassy or brown, holds its cool tone for months, and grows out without a trace. Maintenance every two to three months.
-
Full spa treatments are their own unhurried appointment and may be booked alongside a haircut, but not with colour. If you are having colour, choose the Tokio Inkarami Head Spa Express or a treatment add on instead.
-
Complimentary with any service. Pure relaxation, no chit chat. Simply select it when booking.
-
Yes we do serve complimentary refreshments throughout your appointment.
LOOSE LEAF TEA
Green Tea with Lime & Coconut
Earl Grey
HERBAL INFUSIONS
Lime & Ginger
Chamomile
Peppermint
Rose
COFFEE
Espresso, Latte or Long Black
with your choice of oat or regular milk
WATER
Still or Sparkling